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Our customers’ needs vary based on their specific situations including: (1) specific technology or operating system support such as Windows versus Mac and web-based versus client-based solutions (2) breadth and depth of product features (3) product ease-of-use which is often traded off versus product capability and complexity (4) ease and speed for processing large volumes of packages in the fewest number of steps (5) breadth and depth of integrations with partner solutions such as e-Commerce tools, shopping carts, and online marketplaces and (6) number of private carrier supported (e.g., UPS, FedEx, DHL, regional carriers, international carriers, etc.).

With the acquisitions of Endicia, ShipStation, ShipWorks and ShippingEasy, we now have a full and diverse suite of solutions across these brands, and we believe that we have a very complete product solution that will meet the needs of our current and of our target customers. We also earn compensation by offering customers a discounted postage rate that is provided to the customers by our integration partners, and we may earn other types of revenue share or other compensation from specific customers or partners.

We also offer high volume mailing products for a one time upfront fee.

We offer service plans where customers are not charged a monthly fee but instead purchase labels for use as needed. In addition, we also have service plans with lower monthly subscription fees which offer more limited functionality and are targeted at retaining customers who print a lower volume of postage. We have arrangements with the USPS under which if a customer or integration partner prints a certain amount of domestic or international First Class, Priority Mail or Priority Mail Express shipping labels, the USPS compensates us directly and the customer can qualify to have their service fees waived or refunded. Under certain plans or arrangements, customers or integration partners pay a fee per transaction for shipping labels printed. In certain circumstances, customers may be on a plan where they do not owe us any monthly service fees. We target large volume mailers that need features designed for presort mail, Certified Mail, and bulk address updating.Ĭustomers typically pay us a monthly subscription fee which varies depending on their service plan. We target large corporations with multiple geographic locations that need enhanced reporting and the ability for a central location, such as a corporate headquarters, to have greater visibility and control over postage expenditures across their distributed network of locations. We target shippers such as e-commerce merchants, online retailers, fulfillment houses, warehouses, and large retailers that need shipping specific features such as direct integration into the customer’s order databases, faster label printing speed and the ability to customize and save shipping profiles. We target larger enterprises that need a richer set of mailing capabilities such as multiple-user functionality, automated Certified Mail forms, additional reference codes and higher allowable postage balances. We target smaller offices, home offices, and smaller online sellers that need a more basic set of mailing and shipping features.

We target different customer categories with service plans that provide various features and capabilities. Our customers include individuals, small businesses, home offices, medium-size businesses, large enterprises, e-commerce merchants and warehouse shippers. Under the ShipStation®, ShipWorks® and ShippingEasy TM brands, customers use our multi-carrier solutions to ship packages through multiple carriers such as the USPS, UPS, FedEx and others.

Endicia became a USPS-approved PC Postage vendor in 2000.

was the first ever USPS-approved PC Postage vendor to offer a software only mailing and shipping solution in 1999. Customers using our solutions receive discounted postage rates compared to and USPS retail locations on certain mail pieces such as First Class letters and domestic and international Priority Mail® and Priority Mail Express® packages. Under the and Endicia brands, customers use our United States Postal Service (“USPS”) only solutions to mail and ship a variety of mail pieces and packages through the USPS. ® is a leading provider of Internet-based mailing and shipping solutions in the United States.

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